66% of the Slovakian population aged 18 or over have a bank account. The largest groups without a current account are people aged over 65 and those between 18 and 24.
Only 48% of Slovaks with a current account say they are loyal to their bank. The majority of those with one bank (70%) are customers of one of the country’s two biggest retail banks.
Bank switchers make up a marginally larger group (1.5M or 52% of the population) who either use more than one bank or have moved their main account to another bank.
The share of switchers among different age groups increases with age up to 55.
Slovakia has the highest share (15%) of customers who are dissatisfied but call themselves loyal, known in the report as “Hostages”. Moreover, it appears that those who have already changed their bank are currently satisfied with the services they receive, as 80% of the banked population say they are loyal to their main bank. This is the highest share among CE countries.
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