At 75%, the Czech Republic has the highest banking ratio (population aged 18 or over) among the countries we surveyed. This peaks in Prague at 83%, followed by the Region of Karlovy Vary (81%). There are also regions with relatively lower penetration, such as the Region of Olomouc (60%) and the Region of South Moravia (61%).
There are two significant groups of non-account holders represented by older (56+) and younger (under 25) people. In Czech Republic those two groups account for 81% of unbanked population.
17% of Czech banking customers have had
a relationship with more than one bank
The most significant group of switchers (38%) came from medium-sized towns and had
a net monthly income below EUR 800.
The Czech Republic has the highest share
of satisfied customers, (82%) as well as those who say they are satisfied but tend to be disloyal (16%) whom we call “Mercenaries” in this report.
Czech customers who mainly use online communication with their bank are more satisfied than those who tend to visit branches.
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