Meet Paul MacmillanGlobal Industry Leader, Public Sector, DTTL |
"Businesses have the luxury of choosing which customers to serve profitably, while governments must provide essential services to all of their customers. Increasingly, government officials are asking me what the private sector is doing to improve their customer service, and which best practices are transferable to their own operations."
Paul Macmillan is the Global Industry Leader for the Public Sector industry in Deloitte Touche Tohmatsu Limited (DTTL) and serves as the Public Sector industry leader for Deloitte Canada.
Based in Toronto, Paul has consulted with deputy minister and assistant deputy minister-level officials, and Crown corporation executives across Canada for more than 20 years.
He has authored many public sector articles, and is well-recognized for publications such as:
- Innovation in government?
- Government can work smarter, By David Mitchell and Paul Macmillan (Ottawa Citizen)
- A new age of public accountability: Implications for directors
- A New World of Accountability (PDF) (reproduced with permission from the Institute of Corporate Directors (ICD), Director)
- Unlocking government: How data transforms democracy
- Let the information flow (PDF) (reproduced with permission from Canadian Government Executive)
- How Data will Transform Democracy (PDF) (reproduced with permission from CAPAM - Commonwealth Association for Public Administration & Management)
- Unleashing the data stream (PDF) (reproduced with permission from Public Sector Management)
- Data Transparency and the Modern Local Government (PDF) (reproduced with permission from Public Sector Digest)
- Innovative government: Shaping long-term success
- Change your world or the world will change you: The future of collaborative government and Web 2.0
- Provinces in transition: Tackling Canada's toughest policy and management challenges
Paul is a leader of the Schulich Masters Certificate in Public Management Program at York University in Toronto, and frequently speaks to government and business leaders on transformation, innovation and change management in the public sector. He has led projects to help governments improve customer service to citizens, institute "e-government," integrate services, and realize shared services.
Paul earned a Masters in Business Administration from the University of Ottawa, and a Bachelor of Arts degree in Political Science and Public Administration from Carleton University. Paul is a Certified Management Consultant (CMC).
Areas of specialization
- Improving performance of governments and Crown corporations
- Helping governments deliver public services more efficiently
- Strategy development
- Process design and redesign
- Systems implementation (ERP, SAP)
Issues expertise
- Web 2.0/online collaboration tools for the public sector
- Transforming customer service to citizens
- Human capital
- Health care
- Instituting "e-government" technology and systems
Contact me
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