Focus: 2010 survey of global health care consumers
Perspective on health care behaviors, attitudes, and unmet needs
The 2010 survey of global health care consumers finds similarities – and intriguing differences – in health care behaviors, attitudes and unmet needs among consumers in Canada, France, Germany, Switzerland, the United Kingdom, and the United States.
The study reveals common ground on the high cost of medical care and how consumers assess the quality of their national health care service and delivery. System performance levels and expectations, though, vary widely, posing enormous challenges to policy-makers seeking to change the status quo.
Get country-specific information in the reports below and be sure to listen as Deloitte leaders discuss the overall findings in a new Deloitte Global Insights podcast.
|Global: Health care attitudes and behaviors
Learn more about the similarities and differences of health care consumers in six different western countries.
|Podcast: Treating patients like consumers
Listen as Paul H. Keckley, Ph.D. and Dean Arnold recap the highlights of the latest health care consumerism surveys.
|Canada: Health care attitudes and behaviors
The report outlines the implications of consumer expectations on health care providers. It also compares Canadian and U.S. perspectives on health care and traces the continuously growing trend towards health consumerism.
|France: Health care attitudes and behaviors
The report finds French consumers are relatively happy with their system of care, but too many don't practice healthy lifestyles and would favor tax incentives to persuade them to do so.
|Germany: Health care attitudes and behaviors
The German study reveals consumers are largely dissatisfied with their system of care. Few understand how the system actually works, and nearly half give it a failing grade.
|Switzerland: Health care attitudes and behaviors
The Swiss health study finds they are generally content with their system of care, satisfied with their insurance and feel well-equipped to meet future medical cost demands.
|United Kingdom: Health care attitudes and behaviors
This Center study reveals wide consumer satisfaction with doctors and the general quality of British medical care, but deep dissatisfaction with the system that provides it.
|United States: Health care attitudes and behaviors
The findings of the second annual U.S. study suggest that growing numbers of consumers want to be actively engaged. They see variance in service, quality and costs. They are comparing doctors, hospitals, medications, devices, health plans and self remedies.
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