Elements for success
Redefining success for financial institutions in a transformed industryDOWNLOAD
Almost four years after the global turmoil of the financial crisis and the worst global economic downturn of recent times, financial services companies are striving for success in a continually changing industry. Whether looking to remediate, restructure, comply, recapitalize or grow, these companies need to generate success on multiple fronts.
Success for financial services companies must be achieved across numerous areas: in compliance, in cost structures, in customer satisfaction, in innovation, in operating models, or in return on equity, just to name a few. Success in each of these areas will help determine the overall success of the organization.
The Deloitte Touche Tohmatsu Limited (DTTL) Global Financial Services Industry (GFSI) group conducted a survey of more than 120 financial services executives from around the world, the results of which are presented in this report. In this survey, the executives revealed the impact that the changing regulatory environment and the ever-changing financial landscape are having on operational decisions. The report looks at how banks, securities firms, insurance companies, and investment management firms are addressing the five elements for success.