Within the framework of the strategic expansion, Deloitte undertook the project of re-engineering of the operational processes. The main objectives were the increase in customer satisfaction, the reduction of costs and operating expenses below industry average, the increase in profitability and market share consequently increasing the shareholder value.
We carried out a retail market study. The objective of this engagement was to conduct an updated study of the Greek retail market, in order to provide our client with relevant insights to potentially proceed to strategic decisions regarding on-going expansion in this country. Through this study, we analysed the supermarket sector within the wider retail sector in Greece, identified the trends, analysed competition and provided a detailed current profile of this particular field of business. A feasibility study for the introduction of a new super market chain in Greece was conducted. At a later stage, we carried out a strategic study for the development of the company's operations and the expansion of its store network, which included a competitive analysis of the super market sector in Greece and the identification of suitable take over targets.
Formulated business plan for the company's participation in a program of subsidies by the Ministry of Economics.
Within the context of the 5-year business plan formulated for the dairy manufacturer, Deloitte prepared the strategic direction to follow in order to achieve its targets within the timeframe. We performed a comprehensive assessment of its distribution operations and inventory management practices. Identified market impacts, facility locations, and operating parameters and sensitivities and opportunities for cost reduction.
In co-operation with top executives of the company we developed a human resource strategy for the company. After the successful completion of this HR strategy assignment, a series of HR systems were developed to address: performance management, rewards management (including a Bonus plan) and career planning.
The company's new business plan, developed by Deloitte & Touche, axes were linked to corporate, departmental and individual performance measurements and targets, in order to promote company wide alignment and provide a tool for the board of directors to monitor restructuring progression and take corrective decisions. Emphasis was placed on change management issues and specifically on managing the transition to the new status, as lay-offs had to be made, the culture of the company had to be re-aligned to the new strategy and employees morale had to be cultivated in order to push the company forward.
Performed an evaluation of the capacity of the current facility, made recommendations for short-term tactical improvements and identified longer term process enhancements to enable continued growth.