Start date and time
15 November 2012 19:00
End date and time
15 November 2012 22:30
(GMT) Greenwich Mean Time
map to the venue. Contact information
Tel: +44 20 7007 8494 Registration options
Deloitte LLP reserve the right to change the venue or speakers or programme from that described. We also reserve the right in our absolute discretion and without further liability to cancel the programme.
This event has reached maximum capacity and registrations are no longer being accepted.
'Customer Service in the Digital Age'. Many organisations have a vision of being customer-centric; in other words, having customers at the heart of their operations and decision making - but very few can actually lay claim to being so. It is easy to talk the talk, but the reality is often very different; well-intentioned strategy is often diluted by operational constraints (real or perceived) and a loss of focus, resulting in little more than lip-service being paid to the concept of customer centricity.
We invite you to listen to Heather McGill, of the London Organising Committee of the Olympic and Paralympic Games 2012 (LOCOG), at Deloitte's next Customer Service Leaders Forum dinner at the luxurious Dorchester Hotel, Mayfair. It will be hosted by Scott Wheatley, Deloitte's lead partner for Customer Service Effectiveness. You will have the opportunity to hear about how LOCOG's focus on customer centricity ensured the spectator experience for the 2012 games and hear Deloitte partner, Will Gosling talk about his research into Digital Leadership. You will join an in-depth debate about how to turn the vision of customer centricity into reality.