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The Insolvency Practitioner Complaints Gateway

We hope that you will not have cause to complain about the way our partners and staff conduct their work on what are generally sensitive and emotive issues for creditors affected by the insolvency.  Occasionally misunderstandings arise and mistakes are made.  Should you have cause to complain or if you would like to discuss how our service could be improved, please let us know by telephoning the person appointed as insolvency practitioner.  We undertake to look into any complaint carefully and promptly and to do all we reasonably can to explain the position to you.  If you are still not satisfied with the explanations given, you can refer the matter to Liam Boyle, RS National Risk Partner, Deloitte LLP, Athene Place, 66 Shoe Lane, London, EC4A 3BQ who is responsible for investigating any complaints made against our partners and staff.  If he is unable to resolve matters to your satisfaction then you can refer the matters to:

The Insolvency Practitioner Complaints Gateway at ip.complaints@insolvency.gsi.gov.uk or at The Insolvency Service, IP complaints, 3rd Floor, 1 City Walk, Leeds LS11 9DA for all  partners and directors licensed by the Institute of Chartered Accountants in England & Wales. For partners and directors licensed by the Institute of Chartered Accountants of Scotland, please write to The Institute of Chartered Accountants of Scotland, CA House, 21 Haymarket Yards, Edinburgh EH12 5BH.  A list of the partners and directors and their licensing bodies is available from The RS National Risk Partner.

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