The recent economic downturn has forced companies to examine many aspects of their operations. Firms have refocused on their value propositions and are increasingly challenging enabling functions like IT to deliver more.
In this new world, IT must improve efficiency and lower cost to serve yet continue to deliver new and improved capabilities and solutions to the business. It must offer flexible and rapid collaboration capabilities yet maintain robust and resilient security. It must scale and industrialise its delivery yet maintain tight alignment and responsiveness to the business units.
It sounds easy, doesn’t it?
With the appropriate IT operating model, organisations can drive continuous improvement, improve transparency of performance and more effectively deliver services, which are aligned to the differentiated needs of the business . A well-designed IT operating model is, therefore, central to achieving a world class IT organisation, which in turn, gives the business a competitive edge.
A cost reduction drive, convergence across business units, a move to shared services and/or outsourcing, strategic re-positioning, post-merger integration and new regulatory requirements are all business triggers that may require a company to review its IT operating model.
Deloitte has developed a comprehensive IT Effectiveness toolkit, including an overall IT capability model, a set of example processes, roles and governance structures, a capability assessment tool, a maturity model and a full set of performance metrics. We work with expert practitioners with extensive experience to give you everything you need to unlock the value from your IT.