|The benefits promised by outsourcing service providers can be very difficult to achieve. The customer has to deal with the challenges of navigating a crowded marketplace, negotiating an effective contract, managing transition to the new provider and putting in place the oversight management needed to ensure success.|
Deloitte’s Outsourcing Advisory Services (OAS) practice helps clients at every stage of the lifecycle, from outsourcing strategy through procurement and transition to steady-state operation. Our goal is to help our clients make the right outsourcing decisions, maximising the commercial and operational benefits while minimising risks and timescales.
With over 200 experienced practitioners in the UK and a global network of OAS specialists to draw on we have unrivalled global breadth and depth, bringing together all of the skills needed to develop and implement an outsourcing strategy. Outsourcing is emphatically not just a procurement exercise, and we can draw on specialist skills in diverse areas such as technology, business process, financial modelling, HR, change management, tax efficiency and real estate. While we have advised on individual outsourcing agreements with contract values of over £2bn, we don’t just help with the long term ‘mega deals’. Our teams are equally at home working on niche outsourcing programmes requiring a small amount of specialist support.
Our deep market insights can also help our clients make rapid and informed vendor selections, reducing the time and cost of procurement.
Deloitte also recognises the need for support throughout the outsourcing lifecycle. Many of our clients turn to us for help with optimising, restructuring or exiting existing outsourcing relationships, using our experience, tools and accelerators to structure and expedite their outsourcing activities.
Most importantly, we are independent and impartial. If outsourcing is not the right strategy we are unflinching in our advice.