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Business Partnering

Effective business partnering is recognised as a critical component of any successful enabling function today. However, the Survey results present some worrying perspectives on Procurement’s  alignment with their customers. Only 62% of respondents showed signs that their Business Partnering was only somewhat effective.

Key Findings:

  • While 34% of CPOs responded that their organisations were ‘very effective’ at delivering against stakeholder expectations, in excess of 60% felt they were only ‘somewhat effective’;
  • 88% either delivered or exceeded their plan last year – does this mean plan delivery isn’t necessarily the same as delivering on expectations?
  • CPOs claimed that misaligned objectives, lack of influence, and lack of appropriate resources were the primary barriers to being an effective business partner;
  • Perhaps reflecting the change in priorities, when asked what was keeping CPOs awake at night, the top response was variations on continued value delivery.

James Gregson, Head of Sourcing & Procurement


Guy Hubball, Vice President Indirect Procurement and Group Real Estate

The Deloitte CPO Survey home

Further information

Read the full report
Responses from more than 180 CPOs globally.
View the infographic
85% see new product or market development as a priority.


View from the market
What happens after the 'green shoots' of recovery.
Business Partnering
Partnering not process; creating the right agenda.
Risk accountability; more often, more expensive.
Tomorrow's talent; broader skills required.
The Digital Age
Technology remains a high priority for CPOs.

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