Operations Excellence
The Operations Applications group supports the delivery of complex business transformation programmes that require the design and implementation of business applications and supporting processes across the Public Sector, Private Sector and Financial Services. In terms of business applications, we work with the largest vendors in the market including SAP, Oracle, Misys, Murex and Temenos.
Our Operations Excellence service line supports business transformation through a focus on:
- Definition of integrated operational business architectures which deliver excellence in cost, time and quality
- Process design and process improvement of service delivery processes
- Implementation of transformed operations
- Definition of requirements for enabling information systems
- Enhancement of clients’ continuous improvement and process management skills
Operations Excellence is a centre of excellence for the development of best practice techniques for operations improvement and sharing techniques across industries and competencies. We work very closely with other service and capability areas who have expertise in back office processes or physical delivery processes.
Our four propositions include:
- Target Operating Model - Creating the optimal business architecture for successful strategy realisation.
- Continuous Improvement – Helping to obtain long-lasting and self-sustaining improvement capabilities.
- Process Transformation - Transforming an organisation’s processes at a business, functional or local level.
- Enterprise Cost Reduction - Providing clients with a broad scope to maximise sustainable savings in all areas of their cost base.
Our Expertise
Deloitte’s Operations Excellence practice can help across the whole range of operational transformation challenges:
- Operational strategy and target operating model design;
- Heavy lifting process transformation;
- Embedding a culture and tools to enable effective continuous improvement.
Operations Excellence is focused on your core processes. Our practitioners are organised by industry and so have a deep level of expertise in those delivery processes that are unique to you, whether it be settling a share trade in an investment bank, or delivering social care in a local authority.
Why Deloitte?
Deloitte has a track record over many years of tackling some of the most challenging Operations Excellence programmes in the world; of achieving breakthroughs in performance; and most importantly of all of helping clients build the capability in house to manage their operations better on an ongoing basis.
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