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Operations Excellence

Our Operations Excellence service line supports business transformation through a focus on:

  • Definition of integrated operational business architectures which deliver excellence in cost, time and quality
  • Process design and process improvement of service delivery processes
  • Implementation of transformed operations
  • Definition of requirements for enabling information systems
  • Enhancement of clients’ continuous improvement and process management skills

Operations Excellence is a centre of excellence for the development of best practice techniques for operations improvement and sharing techniques across industries and competencies. We work very closely with other service and capability areas who have expertise in back office processes or physical delivery processes.

Our four propositions include:

  • Target Operating Model - Creating the optimal business architecture for successful strategy realisation.
  • Continuous Improvement – Helping to obtain long-lasting and self-sustaining improvement capabilities.
  • Process Transformation - Transforming an organisation’s processes at a business, functional or local level.
  • Enterprise Cost Reduction - Providing clients with a broad scope to maximise sustainable savings in all areas of their cost base.

Our Expertise 

Deloitte’s Operations Excellence practice can help across the whole range of operational transformation challenges:

  • Operational strategy and  target operating model design;
  • Heavy lifting  process transformation;
  • Embedding a culture and tools to enable effective  continuous improvement. 

Operations Excellence is focused on your core processes.  Our practitioners are organised by industry and so have a deep level of expertise in those delivery processes that are unique to you, whether it be settling a share trade in an investment bank, or delivering social care in a local authority.   

Why Deloitte? 

Deloitte has a track record over many years of tackling some of the most challenging Operations Excellence programmes in the world; of achieving breakthroughs in performance; and most importantly of all of helping clients build the capability in house to manage their operations better on an ongoing basis. 

Useful links

  • Meet the team
  • Case studies
  • Research & publications
  • In the press
  • Careers
  • Submit a request for proposal
  • Contact us

Key contact

  • Tony Schofield
    Lead Partner
    UK Operations Excellence

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