Against the current economic backdrop, organisations are looking to get more from less – a focus on employee behaviour (where culture becomes visible) can bring rapid commercial results.
We develop and implement high performance culture programmes for our clients. We identify practical interventions, focusing on a small number of critical, value-creating events that drive behavioural change in line with strategy. We also have specific experience in delivering cultural change programmes designed to improve customer service. At one UK mobile telecommunications organisation, we increased customer satisfaction by 300%, making them No.1 for service and reduced contact centre costs by £9m p.a. through behavioural change.
We have a team of experienced professionals who will work with you to review your current culture, define your desired future culture, identify value events to be focused on and assist you through the programme of implementation and evaluation.