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Annual Shared Services and Business Process Outsourcing Conference 2012

Palais des Festivals, Cannes, France, 26-27 September 2012

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Welcome to the official website of Deloitte’s Annual Shared Services and Business Processing Outsourcing Conference - the must-attend event for CFOs, Financial Controllers, Shared Service Leaders, BPO Contract Managers and CIOs responsible for shared services strategies.

About the event

Over the last 10 years, Deloitte’s conference has built up a reputation for being one of the leading event of its kind in Europe. Hosted in the venue of one of the world’s most prestigious and publicised film festivals - the Palais des Festivals, Cannes - our 2012 conference took on a "big picture" theme, focusing on how organisations of all sizes and from all sectors are moving towards more effective and efficient support services models. 

Why are some still implementing captive, single function, single country shared services centres, while others move towards multi-functional global business services? When is it right to outsource? And do separate centres of excellence make sense for higher value activities? 

To answer these questions, we brought together cutting edge case studies from leading organisations such as A.P. Moller-Maersk, Coloplast, Deutsche Post DHL, Colt, Pearson plc, Shell, Lexmark, Kimberly-Clark, BP, Pfizer, Alcatel-Lucent, Schneider Electric, SAP, Valeo, Sanofi, Ireland's Electricity Supply Board, and Oracle, combined with discussion-based workshops and networking opportunities throughout. 

Conference highlights:

  • How to ensure your global business services strategy is greater than the sum of its parts
  • Using analytics to add value to your captive or outsourced centre.
  • Do platform based BPO solutions work for finance and accounting?
  • Do you have to decide between shared services and BPO, or can a combination of the two work?
  • How to implement global business process ownership?
  • Projecting continuous improvement into the wider business.
  • How to reduce substantially the need for any finance heads in the local countries.

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