Bookmark Email Print page

Shared Services & Business Process Outsourcing Advisory

Shared services and outsourced centres are no longer a radical new idea or simply about cost-cutting. They have become mainstream business strategies that repeatedly create value for organisations beyond cost reduction.

Deloitte’s experienced team of practitioners aim to bring a deeper understanding of how to achieve this long-term strategic value from shared services or outsourcing, at all stages in the implementation life-cycle: from feasibility and design, through to implementation and optimisation.

With experience of well over 500 Shared Services and BPO advisory projects globally over the last ten years, as well as access to the latest market research and leading-edge practitioners, Deloitte is at the forefront of the latest trends and developments in the market. This enables us to help our clients navigate the many challenges and opportunities, including how to:

  • Optimally combine shared services and outsourcing delivery models
  • Move both up and across the value chain
  • Transition away from a regional focus to a process-centric delivery model to achieve continuous improvement
  • Drastically reduce the need for any local finance heads, by combining shared services centres with centres of excellence
  • Establish global business services centres

As the largest management consulting firm that does not offer outsourcing services, independence is assured and sound advice on offer to executives and shared service leaders to align your shared services agenda to your business strategy.

Contact us today to arrange a meeting with one of our qualified practitioners or discuss your requirements with Peter Moller, Shared Services and BPO Advisory Lead.

Shared Services & BPO research and insight

  • Shared Services Handbook: Hit the road
    The 100 page Handbook outlines in a hands-on and practical fashion the steps required to assess the feasibility, design and build of shared services.
  • Shared Services from “if” to “how”: Insights from Deloitte’s 2011 Global Shared Services Survey
    Deloitte’s 2011 survey gathered the views of 270 shared services executives worldwide. This report reveals the insights and key themes that emerged.
  • Move the needle: Optimise your shared services organisation
    Deloitte’s Shared Services Maturity approach helps you benchmark your organisation’s capabilities and identify potential ways to improve customer satisfaction and operational efficiency.

Useful links

  • Case studies
  • Research & publications
  • In the press
  • Careers
  • Submit a request for proposal
  • Contact us

Find out more

  • Annual Shared Services and Business Process Outsourcing Conference
    Save the date: 26-27 September 2012, Palais des Festivals, Cannes.

Key contact

Peter Moller Peter Moller
Shared Services & BPO Advisory – Lead Partner

 

Share this page

Email this Send to LinkedIn Send to Facebook Tweet this More sharing options
Follow:

 Share

Get in touch