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Shared Services & Business Process Outsourcing Advisory

Shared services and outsourced centres are no longer a radical new idea or simply about cost-cutting. They have become mainstream business strategies that repeatedly create value for organisations beyond cost reduction.

Deloitte’s experienced team of practitioners aim to bring a deeper understanding of how to achieve this long-term strategic value from shared services or outsourcing, at all stages in the implementation life-cycle: from feasibility and design, through to implementation and optimisation.

With experience of well over 500 Shared Services and BPO advisory projects globally over the last ten years, as well as access to the latest market research and leading-edge practitioners, Deloitte is at the forefront of the latest trends and developments in the market. This enables us to help our clients navigate the many challenges and opportunities, including how to:

  • Optimally combine shared services and outsourcing delivery models
  • Move both up and across the value chain
  • Transition away from a regional focus to a process-centric delivery model to achieve continuous improvement
  • Drastically reduce the need for any local finance heads, by combining shared services centres with centres of excellence
  • Establish global business services centres

As the largest management consulting firm that does not offer outsourcing services, independence is assured and sound advice on offer to executives and shared service leaders to align your shared services agenda to your business strategy.

Contact us today to arrange a meeting with one of our qualified practitioners or discuss your requirements with Peter Moller, Shared Services and BPO Advisory Lead.

Shared Services & BPO research and insight

  • Global business services: Better together
    Download our latest publication which explores the essential characteristics necessary to drive a performance improving GBS organisation, as well as practical tips on implementation.
  • 2012 Global outsourcing and insourcing survey
    Deloitte’s 2012 global outsourcing and insourcing survey offers a glimpse into the current and expected future outsourcing practices of over 100 survey participants.
  • Shared Services Handbook: Hit the road
    The 100 page Handbook outlines in a hands-on and practical fashion the steps required to assess the feasibility, design and build of shared services.

Useful links

  • Case studies
  • Research & publications
  • In the press
  • Careers
  • Submit a request for proposal
  • Contact us

Find out more

  • Global business services
  • Annual shared services and business process outsourcing conference

Key contact

Peter Moller Peter Moller
Shared Services & BPO Advisory
Team Leader


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