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Outsourcing, today and tomorrow

Insights from Deloitte’s 2012 global outsourcing and insourcing survey

Outsourcing, today and tomorrow


According to one estimate, organisations around the world will outsource some U.S. $480 billion worth of business and information technology (IT) services in 2012 alone. That’s a lot of money to bet on outsourcing’s ability to deliver the desired results. That so many organisations are willing to make that bet testifies to outsourcing’s hard-won credibility as an effective service delivery model. In the 1990s, when outsourcing first attracted widespread attention, the “own, manage, and directly control” management ethos of the day prompted many leaders to view outsourcing with scepticism.

Key findings

Deloitte’s 2012 global outsourcing and in sourcing survey offers a glimpse into the current and expected future outsourcing practices of 111 survey participants. In this publication, we explore several of the survey’s topics in more depth, drawing on our results as a starting point for each discussion. We hope you find the views expressed here a useful contribution to the conversation about outsourcing, and that they aid you in furthering your organisation’s outsourcing objectives.


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