Move the needleOptimise your shared services organisation |
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- September 2011
- 187 KB
Move the needle: Optimise your shared services organisation (PDF)- Area: Shared Services & BPO Advisory
Background
Increasingly, organisations with existing Shared Services operations are asking questions such as: How are we really doing? How do we stack up against leading practices? What areas should we improve?
Key findings
Deloitte’s Shared Services Maturity Approach offers a means to answer some of these inquiries by combining a comprehensive maturity model with an objective diagnostic methodology and quantitative opportunity assessment. Through the assessment, you can gain a quick, high level snapshot of how your Shared Services Organisation’s capabilities compare to effective Shared Services practices and identify potential ways in which to improve customer satisfaction and operational efficiency.
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Move the needle: Optimise your shared services organisation (PDF)
