Move the needle
Optimise your shared services organisation
- September 2011
- 187 KB
- Move the needle: Optimise your shared services organisation (PDF)
- Area: Shared Services & BPO Advisory
Increasingly, organisations with existing Shared Services operations are asking questions such as: How are we really doing? How do we stack up against leading practices? What areas should we improve?
Deloitte’s Shared Services Maturity Approach offers a means to answer some of these inquiries by combining a comprehensive maturity model with an objective diagnostic methodology and quantitative opportunity assessment. Through the assessment, you can gain a quick, high level snapshot of how your Shared Services Organisation’s capabilities compare to effective Shared Services practices and identify potential ways in which to improve customer satisfaction and operational efficiency.