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Insights from Deloitte’s 2009 Global Shared Services Survey

Shared services shines in challenging times

Insights from Deloitte’s 2009 Global Shared Services Survey


Deloitte’s 2009 Global Shared Services Survey paints a picture of a robust shared services community for which the recession represents a growth opportunity rather than a setback. Representing 702 individual shared services centres, 265 leaders from around the globe responded to the survey in December 2008 and January 2009.

Several key themes emerged in the respondents’ descriptions of their continuing pursuit of enhanced strategic value:

  • Shared services organisations (SSOs) are extending their contribution to the business by, for example, delivering advisory services traditionally deemed too close to the business to share, and supporting International Financial Reporting Standards (IFRS)-based reporting.
  • Tax, location and governance remain ubiquitous areas of concern that require close attention to align with the larger organisation’s overarching objectives.
  • The shared services model has matured to the point where most organisations have a solid grasp of the basic principles of achieving cost and service quality effectiveness in their SSOs.

With more executives coming to appreciate shared services’ potential contribution to strategic goals, the task for shared services leaders now is to consolidate past gains and plan future initiatives in a way that not only helps organisations weather the downturn, but sets the stage for creating long-term strategic value. Learn more in the white paper attached below.

For further information download our full publication 'Insights from Deloitte’s 2009 Global Shared Services Survey'. (PDF)

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