Insights from Deloitte’s 2011 global shared services surveyShared services: From “if” to “how” |
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- September 2011
- 2.21 MB
Insights from Deloitte’s 2011 global shared services survey- Area: Finance
Background
Thirty-odd years ago, shared services was an unproven, radical new idea. Today, it’s a mainstream business strategy that has repeatedly demonstrated its value – if a company gets it “right.” The question before many leaders today is not if they want to pursue shared services, but how.
Key findings
That’s the focus of Deloitte’s new article, “Shared services: From ‘if’ to ‘how’ - Insights from Deloitte’s 2011 global shared services survey.” The report gathers the views of 270 shared services executives worldwide and discusses several key themes that emerged among respondents:
- Managing culture and change is even harder than most people think
- The sequence of change can affect the effectiveness of change
- Governance mechanisms should complement organisational structure
- Global deployment models are on the rise
- Tax adds more value early
- Shared services offers multiple internal control improvement opportunities
- Managing shared services talent is an art unto itself
Download
Insights from Deloitte’s 2011 global shared services survey (PDF)
