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Oracle for Customer

Business-led, technology-enabled

We believe getting more value from your Oracle platform requires far more than technical know-how: it also requires a deep understanding of where your business is heading, the issues it is facing, and what it needs to accomplish right now - as well as in the future.

In short, it is not about a technology implementation: it is about leveraging technology as an enabler to solve real business challenges. At Deloitte, we call this approach “business-led, technology-enabled” and it stands at the heart of everything we do.

The Customer is the driving force behind every single enterprise. Organisations depend on its customers to function throughout the Buying and Owning process. The challenge is for organisations to provide their customers the ability to be able to interact with their organisations “Whenever” and “However” they want. Our extensive experience of Oracle technologies provides the enablement for organisations to drive growth and profitability through customer acquisitions, customer retention and to build on their reputation in their market. Our Oracle practitioners have deep expertise across Sales, Service and Marketing processes using Oracle Fusion CRM, Oracle Siebel, Oracle Knowledge Management, Self Service capabilities, Mobile and Oracle Business Intelligence.

Why Deloitte?

Deloitte has one of the world’s largest and most accomplished Oracle practices. Moreover, with access to more than 12,000 Oracle focused practitioners globally, our Oracle practice has been consistently recognised by analysts as the leader in Oracle implementation related services.  

But the real difference lies in how we integrate these cross-functional multi-disciplinary capabilities to help businesses in their efforts to achieve their objectives by cutting through complexity - with the help of technology. For instance, we have access to Oracle capabilities that can help you in your efforts to design and build front-office transformations and digitalise the customer journey end-end through the buying and owning process.

Whether you’re upgrading an existing Oracle solution, integrating your current Oracle solutions into a new Oracle-based technology landscape or transitioning to a whole new Oracle platform; Deloitte has the capabilities to help you in your efforts to examine technology’s role in your organisation from many different angles to identify, and take advantage of, more opportunities to drive value from your Oracle investments.

Our Oracle Alliance

Deloitte is designated by Oracle as a Diamond level partner and has held the highest level alliance relationship with Oracle for more than a decade. Over the past six years, Deloitte has won more awards than any other alliance partner. Truly impressive is that our “Titan” accolades are for helping our clients in their efforts to achieve and exceed their business objectives through technology enablement.

Key Contact

  • Shirish Patel
    Partner,
    UK Oracle Practice

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