Customer satisfaction and retention strategies are high on many organisations' agendas as they work to reduce cost-to-serve, potentially while returning to growth. The disproportionate benefit of retaining and growing an existing customer, compared to acquiring a new one, is well understood.
The Customer Service Leader’s role is becoming ever broader and more complex. With new technologies changing the way that organisations interact with their customers, offering both challenges and opportunities, the Customer Service Leader now needs to demonstrate how the customer service function can provide real value to the organisation and its customers, rather than just reducing its cost.
To hear more about how we can help you to deliver a world-class customer service function, join the Customer Service Leaders Forum today.