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Scott Wheatley

Partner, Customer Service Effectiveness lead

Financial Services

Scott WheatleyScott leads our Customer Service Transformation and Multichannel programmes in the UK, with over 20 years’ experience in Insurance/Retail Financial Services.

He has wealth of knowledge of sales and service operations and has been involved in many projects covering customer experience design, target operating model development, business process improvement, deployment of emerging technologies and enterprise-wide cost reduction.

His clients include leading general insurers and global retail financial services organisations.

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