Meet the Customer Service team |
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Scott Wheatley Partner, Customer Service Effectiveness lead Financial Services Scott leads our Customer Service Transformation and Multichannel programmes in the UK, with over 20 years' experience in Insurance/Retail Financial Services. |
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Paul Thompson Partner Technology, Media & Telecommunications Paul is a Partner within the Customer Management team and the lead for the TMT industry. He has supported organisations in transforming their customer experience for over 17 years. |
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Lorraine Barnes Partner Financial Services Lorraine is a Partner within the Customer Management team, with a wealth of expertise in customer experience and operational transformation within financial services organisations. |
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Richard Small Partner, UK Multi-Channel Lead Public Sector Richard is a Partner within the Customer Management team, with over 20 years' experience of Public Sector contact centre transformation. |
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Duncan Barnes Director Technology, Media and Telecommunications Duncan is a Director within Deloitte’s Customer Management team, with over 13 years' experience of designing and delivering improvements to clients' customer service operations, across Europe and globally, particularly within the Telco, Media & Technology and Utilities sectors. |
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Jim Allen Director Financial Services Jim is a Director within Deloitte’s Customer Management team, focused on the Financial Services industry. Jim has over 12 years experience of leading and delivering large scale transformation programmes in customer-facing operations and claims functions, with a particular focus on operational improvement, efficiency and delivering a more effective customer experience. |
