Partner, UK Multi-Channel Lead
Richard is a Partner within the Customer Management team. A specialist in CRM and contact centres for over 20 years, Richard has worked on many high profile public sector engagements across Europe.
He has delivered large scale transformation of customer service operations and as the UK multi-channel lead, provides expert advice on leading edge technologies.
Richard’s major client projects have included driving efficiencies across multiple central government contact centres and managing large scale organisational change within local authorities.