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Duncan Barnes


DuncanTechnology, Media and Telecommunications

Duncan is a Director within Deloitte’s Customer Management team, with over 13 years' experience of designing and delivering improvements to clients' customer service operations, across Europe and globally, particularly within the Telco, Media & Technology and Utilities sectors..

Duncan specialises in leading operations and technology transformation across marketing sales and service for Technology, Media and Telecommunications organisations.

His key client engagements have included delivering multi-channel contact strategies for a leading cable telecommunications and media company, and designing a service delivery operating model for a global communications technology firm.



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