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Crossing the digital divide

Greenwich eGovernment partnership breaks new ground in relationship management


Crossing the digital divide

Meeting the government’s agenda for introducing e-government is a tough challenge for Greenwich Council in London. Historically, the borough suffered from chronic under-investment in IT and was weighed down by costly, inflexible outsourcing arrangements.

An innovative solution was needed: an ‘incremental’ approach where Greenwich could draw down resources and expertise as and when needed. The answer has been to channel all externally-provided IT services and solutions through a single point of contact: Deloitte.

Three years into the initial five-year relationship, nearly 40 individual projects have been successfully delivered or launched. Deloitte effectively ‘underwrites’ third-party services – so service costs and performance are under control – and is now helping the Council renew all its physical IT infrastructure to host the applications and services demanded by the e-government agenda.

E-government plays a key role in delivering this. Like the rest of the UK public sector, Greenwich has to meet tough targets by December 2005. Introducing interactive, on-line service delivery is fundamentally changing the way the Council is organised, as well as its attitude to sourcing IT.

For further information, download our case study  Crossing the digital divide. (PDF, 63KB)

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