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Shared Services Handbook

Hit the road

Shared Services Handbook


Organisations have been implementing shared services centres (SSCs) since the mid-1980s, but there is still much interest in the topic. We think this is because organisations continue to recognise the strategic value of implementing SSCs as well as reducing their cost base, improving controls and enhancing service levels.

Key findings

Whether you are still evaluating your options around shared services, or considering a radical overhaul of an existing SSC, this Handbook is for you. We created it to capture some of the key points and lessons learned over two decades of helping companies through the complex, demanding journey that is shared services implementation.

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