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Consulting publications

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Customer Strategy Human Capital Actuarial & Pensions
Finance Technology Operations
Next best action Next best action
Driving customer value through a rich and relevant multichannel experience in financial services.		 Global Business Services - Better together Global Business Services - Better together
Driving a performance improving Global Business Services organisation.
       
Marketing Confidence Monitor: Wave 2 Marketing Confidence Monitor: Wave 2
Understanding marketer’s attitudes and sentiments.		 Agency management: Who manages who Agency management: Who manages who?
Marketing agencies are essential for business success.
       
Customer service in the digital age - Responding to digital disruption and rising customer expectations Customer service in the digital age
Responding to digital disruption and rising customer expectations.		 Warc’s Toolkit 2013 trend report in association with Deloitte Warc’s Toolkit 2013 trend report in association with Deloitte
Sharing the top trends for marketing in 2013.
       
https://preview.deloitte.com/view/en_GB/uk/services/consulting/customer/index.htm Deloitte and callcentre.co.uk outsourcing survey 2012
Are clients and outsourcers speaking the same language?		 Oracle Fusion CRM Oracle Fusion CRM
Does the customer really come first in your CRM system?
       
The customer connection The customer connection
Are you thinking social?		 Customer centricity Customer-centricity
Embedding customer-centricity into your organisation’s DNA

 

 
Killer Apps Strategy insights: Killer apps?
By 2014, smart phones will be the mainstream		   Policy economics Policy economics
Using evidence-based economic analysis to inform policy-making.
         
Mobile Survey Report Addicted to connectivity
Perspectives on the global mobile consumer		   TMT Predictions 2011 TMT Predictions 2011
An in-depth view of the major trends to impact the technology, media & telecommunications sector in the coming year.
         
Policing the spend Strategy Insights: Policing the spend
Cutting costs while creating a police workforce fit for the future		   Policy economics Policy Economics
Using evidence-based economic analysis to inform policy-making
         
         

 

 
Global Business Services - Better together Global Business Services - Better together
Driving a performance improving Global Business Services organisation.		   The race to Precision Performance: Getting the best out of your organisation The race to Precision Performance: Getting the best out of your organisation
Leveraging Formula One ‘Precision Performance’
  .      
Strategic moves 2012: The global mobility island Strategic moves 2012: The global mobility island
Insights from HR executives on today’s workforce mobility challenges		   Talent 2020: Surveying the talent paradox from the employee perspective Talent 2020: Surveying the talent paradox from the employee perspective
The latest employee attitudes and emerging talent trends.
         
Talent edge 2020: Redrafting talent strategies for the uneven recovery Talent edge 2020: Redrafting talent strategies for the uneven recovery
Adjusting to the demands of today’s talent market		   Winning the confidence of investors
The leadership premium
         
The global talent challenge Global business driven HR Transformation
Where does your journey start?		   The global talent challenge The global talent challenge
Getting new people in new jobs in new places
         
Strategic moves Strategic moves
A new direction for global mobility		   Talent-2020 Talent edge 2020: Building the recovery together
What talent expects and how leaders are responding
         
Talent Edge 2020 Talent edge 2020: Blueprints for the new normal
Our first report in the series		   Business driven HR Business driven HR
Unlock the value of HR business partners
         
Human Capital Trends 2011 Human Capital Trends 2011 Revolution/Evolution   Talent Edge Talent edge 2020: Building the recovery together
What talent expects and how leaders are responding
         
2012 Fit for purpose, do your DC arrangements shape up
Countdown to 2012		   Human Capital Trends 2012

 

 
Pension update Pensions Update – September 2012
A review of recent pensions developments.		      

 

 
Global Business Services - Better together Global Business Services - Better together
Driving a performance improving Global Business Services organisation.		   2012 global outsourcing and insourcing survey 2012 global outsourcing and insourcing survey
Outsourcing, today and tomorrow.
         
Move the needle: Optimise your shared services organisation Move the needle: Optimise your shared services organisation
A shared services Maturity model to help benchmark your organisation’s capabilities.		   Financial planning & analysis:The next frontier of business process outsourcing? Financial planning & analysis: The next frontier of business process outsourcing?
Exploring financial planning & analysis as a means to develop a competitive advantage.
         
Shared services Insights from Deloitte’s 2011 global shared services survey
Shared services: From “if” to “how”		   Spinning out your shared services centre Spinning out your shared services centre
Leveraging your shared service centre as a springboard to a profitable outsourcing relationship
         
Finance Transformation leaders Finance Transformation leaders – on the line and off the record
Don’t quote me on this		   Faster Financial Reporting: crossing the finish line in 2012
For companies that report to the market with a 30 June year-end or interim reporting period, the London 2012 Olympic and Paralympic Games represent a significant challenge for timely and risk-free reporting.
         
Enhancing value from your services delivery organisation   Finance and Accounting service delivery transformation for value creation in Consumer Products Finance and Accounting service delivery transformation for value creation in Consumer Products
         
Outsourcing advisory services handbook   Outsourcing advisory services from Deloitte
         
No stone unturned: How to get the best from your outsourcing contract   Five “must haves” to consider for outsourcing in service delivery transformation
         
Divestiture of a captive and arranging an outsourcing agreement   Transaction-based pricing in finance & accounting outsourcing
         
The outsourcing vendor management program office   Shared Services Handbook Shared Services Handbook 2012
         
Offshoring: rent vs own Offshoring: rent vs own      
Global Business Services - Better together Global Business Services - Better together
Driving a performance improving Global Business Services organisation.		   Tech Trends 2013 Tech Trends 2013
Deloitte’s annual Technology Trends report examines the ever-evolving landscape of technology put to practical business use.
         
IT matters again
Across the private and public sectors, technology and the way it can transform business continues to be at the forefront of Board agendas. In times of uncertainty, IT matters again.		   IT strategy and effectiveness IT strategy and effectiveness
In pursuit of IT excellence.
         
The digital back office: are you ready for a digital future?
Digital platforms and products are fiercely expanding and evolving and present significant opportunities to revolutionise the front office.		      
Global Business Services - Better together Global Business Services - Better together
Driving a performance improving Global Business Services organisation.		      

 

 

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