This site uses cookies to provide you with a more responsive and personalised service. By using this site you agree to our use of cookies. Please read our cookie notice for more information on the cookies we use and how to delete or block them.

Bookmark Email Print page

How Haringey became first council to achieve AAA rating

Weaving a killer web


DOWNLOAD  

Weaving a killer web

These were the key challenges facing the London Borough of Haringey. As IT was key to meeting these challenges – as well as Government targets – Haringey Council partnered with Deloitte to develop a clear IT strategy, with the website a priority. The guiding principle was inclusivity:
“a website for all people”, accessible regardless of language, IT know-how or physical ability.

In just 12 weeks, Haringey Council’s website was transformed. A customised content management system made it easy for over 100 employees to contribute information. As a result, the council’s website leapt from outside the top 250 in the Public Sector Forum’s league table to the top London Authority website – and fifteenth nationally. Haringey was also the first council website to achieve an ‘AAA’ rating for accessibility.

Haringey Council had no foundation for e-services. Its website was a poorly used tool that offered:

  • No e-services.
  • Out-of-date, inconsistent and inaccurate content.
  • Ineffective search functionality.
  • Errors and broken links.

The council was determined to improve, as well as to meet the e-government target of 100% electronic service delivery by December 2005. It wanted to establish an effective web presence that created a flexible platform for future development.

For further information, download our case study How Haringey became first council to achieve AAA rating. (PDF, 63KB)

Page Last Updated

Share this page

Email this Send to LinkedIn Send to Facebook Tweet this More sharing options
Follow:

Get in touch

More on Deloitte