The rapid evolution of online and mobile services has carved out new markets and brought huge opportunities for the financial services, retail, gaming and telecommunications industries. However, the anonymous and instantaneous nature of these channels has catapulted the development of digital fraud threats that are actively targeting organisations, their digital services and their customers.
Fraudsters are widening their search for online and mobile services that are vulnerable to targeted attacks. The financial and reputational impact organisations face following a successful fraud attack can be considerable, with direct financial losses, loss of consumer trust, and the need to invest in improved security measures. It is critical that timely and appropriate action is taken to avoid becoming a weak and exposed target.
An effective response to sophisticated digital fraud threats requires an integrated and comprehensive approach across multiple control layers; from governance, policy and strategy, to preventative and detective controls and response capability.
Using this integrated approach, Deloitte can help organisations protect themselves and their customers from digital fraud threats across the entire customer journey.
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