ERS in Consumer Business
The Consumer sector is facing a wide range of challenges: rising commodity costs in the current recession combined with new consumer behaviours, means consumers are paying down their debts and reducing spend, whilst indebted consumers are further challenged with reduced availability of credit.
Retailers must find new ways to leverage the deluge of data being captured via multi-channel interactions with their customers, whilst at the same time ensuring that data is kept secure. Consumer Product (CP) companies are looking for new ways to reduce costs by exploring new markets and dynamic operating models. Travel and hospitality companies are dealing with a wide range of external events – from ash clouds to political unrest.
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