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Business change and system embedding

Organisations embarking on SAP implementations and upgrades face a number of issues around business and people change. These are usually caused by poor governance, inadequate user and management training, insufficient user support leading to negative user perceptions relating to system functionality. These need to be addressed to ensure that system benefits are realised. This requires the appropriate support and processes to be in place to enable the realisation of SAP controls and continuous system maintenance.

Common issues

New processes and control
Conflicts occur when management want to mitigate certain business process risks but users and business process owners don’t understand the purpose of system controls and the risks that they mitigate.

Training needs assessment
Inadequate training may undermine the success of an implemented ERP system. Common issues include users that have not been identified appropriately, training refresher packs that are not available to users and lack of continuous user support.

Creating appropriate management information
ERP systems should be able to provide management with information that will enable them to make key business decisions. The identification of key system reports that assist organisations to make appropriate management decisions is crucial.

Governance, policy creation and documentation of policies
An ERP system may be undermined due to a lack of governance and policies. This may create issues with system sustainability and ownership as contractors leave the organisation after a solution has been implemented.

Sustainable compliance
There is an increasing requirement from compliance stakeholders to report on and demonstrate effectiveness of key ERP controls. Where the controls implemented are manual or resource intensive they can result in unnecessary overheads and the business complaining about the “controls burden”.

Our solution

We can help you re-evaluate your governance procedures, business processes and controls, whether training has been adequately implemented and validate whether the appropriate documentation has been implemented and is accessible and appropriately maintained. We can also assist organisations in meeting regulatory requirements and improving the compliance environment. By engaging key stakeholders to understand your business, identifying gaps and facilitating change within the business to either remediate or mitigate remaining risks and implement the appropriate solution to support your organisation.

We will help to ensure effective business and people change though:

  • Identifying key risks that need to be considered and discussed with key stakeholders when business change occurs. These risks should be communicated and understood by key stakeholders across the organisation to prevent future degradation of system controls.
  • Identifying areas of improvement relating to training and user support.
  • Identifying and reducing the risks associated with SAP implementations. We can guide organisations in implementing consistent management procedures, cohesive policies and implementing the supporting frameworks that will assist management in making appropriate management decisions.
  • Providing global visibility and control over who has access to what activities across your business applications and help management gain confidence that your systems will meet your audit and compliance requirements.

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