This site uses cookies to provide you with a more responsive and personalised service. By using this site you agree to our use of cookies. Please read our cookie notice for more information on the cookies we use and how to delete or block them.

Bookmark Email Print page

Rethinking business operating models in insurance

The right combination

The right combination



This report draws on a survey of analysts and interviews with senior insurance executives in the UK and US, to show that insurers' priorities are changing fast and that their business operating models are struggling to respond. Many insurers are faced with the challenge of increasing efficiency and customer retention rates in mature markets while also generating new revenue growth in emerging markets.

Key findings

Our feedback from analysts indicates that balance sheet and risk management will remain the central focus until 2012, while beyond 2012 operational efficiency comes to the fore as the best way of delivering value in mature markets. Our research offers a detailed view of the approaches currently taken across organisations and the key steps that both global and regional players should be taking to ensure their business operating models are best serving their needs. A key conclusion is that insurers will need to adopt a dual operating model that aligns its activities in the right combination.  

For further information, download our publication The right combination – Rethinking business operating models in insurance (PDF, 180 KB) 

Share this page

Email this Send to LinkedIn Send to Facebook Tweet this More sharing options

Get in touch

More on Deloitte