For more than two decades, organisations around the world have been using shared services and outsourcing to improve service delivery and reduce costs, often within individual functions.
Now, many business leaders are beginning to recognise that wider benefits can be achieved by leveraging shared services and outsourcing consistently across multiple functions and regions, and in some cases moving all elements of this into a single organisation or governance framework. This concept is Global Business Services (GBS).
A move to GBS requires much more than simply asking shared service centres to co-operate. It can represent a fundamental change in how businesses think about and manage shared services and outsourcing.
Those that get it right can achieve material improvements in performance, both in the back office and for the wider business. GBS is emerging as a significant component of a company’s operating model.