Travel
The travel industry has changed significantly over the past decade from the traditional agency/package tour model as well as dealing with the impact of recent global recession, consolidation, the effects of natural disasters and terrorist activity. Travel industry executives are constantly faced with challenges to their business models, pressures to reduce costs and the need to grow revenues and maintain and grow customer loyalty.
With our travel focused partners and experts we work with most of the world's leading online distributors, tour operators and agents helping them to maximise opportunity during the current climate.
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Issues and solutions within the industry
We advise the industry on the significant issues it faces. In response we focus on the following initiatives:
- Reducing your cost to sell and serve
For many organisations, delighting customers and driving up customer revenues at the right cost is a constant tension between sales and marketing, customer service and finance. - VAT
Our Indirect Tax has a team of individuals specialising in the travel sector. - Shared Services
Effective integrated support functions provide for better service provision and cost reductions. - Debt advisory
Current debt market conditions have created a complex and challenging environment for borrowers. - Customer relationship management and value growth
The need for a consistent, high quality and personal service continues to dominate surveys of customer expectations in the travel industry and is the key driver in building loyalty.
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