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The travel industry has changed significantly over the past decade from the traditional agency/package tour model as well as dealing with the impact of recent global recession, consolidation, the effects of natural disasters and terrorist activity. Travel industry executives are constantly faced with challenges to their business models, pressures to reduce costs and the need to grow revenues and maintain and grow customer loyalty. 

With our travel focused partners and experts we work with most of the world's leading online distributors, tour operators and agents helping them to maximise opportunity during the current climate.

Research and insight

  • UK Budget 2014 - The implications for Travel, Hospitality & Leisure
    The Chancellor made a number of announcements in the March 2014 UK Budget Report which will affect the Travel, Hospitality & Leisure industry. To find out more about these announcements please read our summary.
  • In-flight Entertainment – Still entertained?
    In-flight Entertainment (IFE) is no longer just a way entertaining passengers with a select choice of audio and video offerings. IFE systems are now cutting edge entertainment suites, they are an office in the sky, a way of staying in touch with those on the ground and most importantly to the airlines themselves.

Issues and solutions within the industry

We advise the industry on the significant issues it faces. In response we focus on the following initiatives:

  • Reducing your cost to sell and serve
    For many organisations, delighting customers and driving up customer revenues at the right cost is a constant tension between sales and marketing, customer service and finance.
  • VAT
    Our Indirect Tax has a team of individuals specialising in the travel sector.
  • Shared Services
    Effective integrated support functions provide for better service provision and cost reductions.
  • Debt advisory
    Current debt market conditions have created a complex and challenging environment for borrowers.
  • Customer relationship management and value growth
    The need for a consistent, high quality and personal service continues to dominate surveys of customer expectations in the travel industry and is the key driver in building loyalty.

Useful links

  • Meet the team
  • Research & publications
  • In the press
  • Careers
  • Submit a request for proposal
  • Contact us


  • ABTA Tax Update: VAT Treatment of Travel Agent Funded Discounts
    The European Court of Justice has issued an Opinion that travel agents should be entitled to repayments of VAT when they use some of their commission to fund a discount to the selling price of a holiday.
  • Sponsoring the British Travel Awards
    Deloitte is proud to continue our sponsorship of the British Travel Awards.
  • Our relationship with ABTA
    Deloitte are members of ABTA and work closely with them to provide useful insight to the industry.

Key contacts

  • Alistair Pritchard
    Travel Leader
  • Graham Pickett
    Lead Partner
    Travel, Hospitality & Leisure

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