Deloitte are proud sponsors of the first TTG Travel Intelligence Report 2009 which provides a unique, in-depth view of the past, present and future landscape of the travel industry.
 |
© 2009 Deloitte LLP. All rights reserved. Deloitte refers to one or more of Deloitte Touche Tohmatsu, a Swiss Verein, and its network of member firms, each of which is a legally separate and independent entity.
Please see About Deloitte for a detailed description of the legal structure of Deloitte Touche Tohmatsu and its Member Firms.
Travel Distribution & Tour Operators
The travel industry has changed significantly over the past decade from the traditional agency/package tour model as well as dealing with the impact of recent global recession, consolidation, the effects of natural disasters and terrorist activity. Travel industry executives are constantly faced with challenges to their business models, pressures to reduce costs and the need to grow revenues and maintain and grow customer loyalty.
With our travel focused partners and experts we work with most of the world's leading online distributors, tour operators and agents helping them to maximise opportunity during the current climate.
Research and insight
Issues and solutions within the industry
We advise the industry on the significant issues it faces. In response we focus on the following initiatives:
- Reducing your cost to sell and serve.
For many organisations, delighting customers and driving up customer revenues at the right cost is a constant tension between sales and marketing, customer service and finance. But in today’s tough markets your customer and commercial strategy and the cost of marketing sales and service functions are receiving additional attention. Your challenge is to cut costs from these customer-facing functions while retaining customers and even growing market share. Without this balance, success after the downturn may well be limited. - Shared Services.
Effective integrated support functions provide for better service provision and cost reductions. We have the skills and experience to assist throughout the entire life-cycle of a shared service project from developing a feasibility and business case through to design, building and testing, implementation, roll out and evaluation. We are the leading advisor on specific travel-related issues such as Tour Operators' Margin Scheme (TOMS), cross-border VAT, transfer pricing and bonding. - Debt advisory
Current debt market conditions have created a complex and challenging environment for borrowers. Many businesses are currently examining their existing finance arrangements. In the current climate, it is vital to have the right adviser on board from the start. We provide expert independent advice and execution resource based on our in-depth knowledge of the markets. We typically advise clients on: renegotiation, refinancing, acquisitions, disposals and mergers.
