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Betting & Gaming

The betting and gaming industry has seen a number of changes and growth in the past few years. However with the changes in our global economy the industry face challenging times ahead, and as regulators and players place increasing demands on operators, the industry will lead to a changed market.

Research and insight

  • UK Budget 2014 - The implications for Travel, Hospitality & Leisure
    The Chancellor made a number of announcements in the March 2014 UK Budget Report which will affect the Travel, Hospitality & Leisure industry. To find out more about these announcements please read our summary.
  • The future of the British remote betting and gaming industry
    What challenges will the British remote betting and gaming industry face over the next five years and how can it respond?
  • Measuring the economic contribution of the British Betting Industry: Second edition - The full picture
    This report, conducted by Deloitte on behalf of the Association of British Bookmakers (ABB), provides an update of the January 2010 report ‘The Full Picture’ to demonstrate the value of the Betting Industry to the British economy.

Issues and solutions within the industry

We advise the industry on the significant issues it faces. In response we focus on the following initiatives:

  • Reducing your cost to sell and serve
    For many organisations, delighting customers and driving up customer revenues at the right cost is a constant tension between sales and marketing, customer service and finance. 
  • Managing operational risk and maintaining stakeholder confidence
    Trust is central to the reputation of online betting and gaming operators. Easy to and hard to build, to be trusted by customer, investors and suppliers is key to the success of players in the industry. 
  • Customer Relationship Management
    With the impact of the smoking ban, changes in rules regarding S16/21 machines and tax rises on the one hand; and the relaxations provided by the 2005 Act such as freedom to advertise on the other - the importance of customer relationship management continues to be critical to an operator's competitive advantage. 
  • Consolidation in the Online market
    Consolidation in the Online Gaming market has been talked of for some time as the market continues to mature, and with the impact of the economic downturn and prospect of new regulations in a number of jurisdictions, activity and interest continues.

Useful links

  • Meet the team
  • Research & publications
  • In the press
  • Careers
  • Submit a request for proposal
  • Contact us

Key contact

  • Simon Oaten
    Betting & Gaming Leader.

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