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Processing insurance claims

Although the dust has now settled following the Iceland volcano back in April 2010, many parts of the industry are still counting the cost of its impact and furthermore having to deal with a significant volume of dubious claims. Deloitte is able to assist in processing such claims and also with assessing what might be considered a reasonable cost for accommodation from the extensive data we have access to. From our conversations with key industry stakeholders, it is thought that up to a third of the millions of claims made by passengers and customers may not be valid. It is crucial therefore to implement a robust claims handling process which identifies legitimate claims and any association compensation, whilst also rejecting any which are found to be invalid.

Deloitte Process Solutions has an extensive track record of delivering large and complex remediation programmes to calculate and distribute compensation to customers across a wide range of industries including financial services, the public sector and television broadcasting.

Deloitte Process Solutions has processed in excess of 500,000 complaints on behalf of our clients through outsourced or in-house arrangements and can provide expertise to assist clients in the set up, execution and quality assurance of any ash claim processing companies undertake. This is augmented by access to extensive market data on the average cost of accommodation, by city during the ash crisis which would help quickly determine what is a reasonable cost under EU 261 regulations. This would ultimately allow you to maintain your focus on managing your core business.

Should you wish to meet with us to discuss how we could help you here in processing insurance claims, please contact Graham Pickett, Partner, Aviation Services Leader on +44 1293 761232.

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