Ladies and gentlemen, start your service engines: Competing on service excellence in the automotive industry
With the decline in new car sales, automotive companies and dealers are feeling intense pressure to find innovative ways to grow revenue. Service and parts operations (SPOs) may hold the key to growth by remaining resilient in an uncertain economic environment.
The Deloitte global automotive study, Ladies and gentlemen, start your service engines: Competing on service excellence in the automotive industry, reveals SPOs return profits on average 54 percent greater than other areas of the business. In addition, SPOs account for an average of 36 percent of an automotive manufacturer’s revenues. Automotive companies and dealers that focus on improving their SPOs, stand to gain from reduced cost and improved customer loyalty.
The global automotive study provides an in-depth analysis of the strategies, operations, and processes for building and sustaining profitable growth through SPOs. Learn more from the full report including a five-step approach to achieving service excellence.
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