The Public Sector is under growing pressure to improve efficiency while also raising its quality and reach. Choosing the right customer channels to deliver products and services – from face-to-face, to contact centres, to the Internet - can have a significant impact on realising these aims, for any business.
Despite significant successes, the improvement in public services has lagged behind public perceptions. Deloitte believes that the conventional top-down target-driven approach has reached the limits of its effectiveness and an new focus is needed from Senior Civil Service.
This country is facing a housing shortage, as every year the number of new homes being delivered falls well short of the number of new households being created. Gordon Brown has made housing one of the top priorities for Government and has announced plans to build three million new homes by 2020. This publication represents a firm wide offer to assist the public sector and home building industry to define and deliver their growth ambitions.
Our report cuts through the hype and presents a clear analysis of the relevance and timeliness of four main strands of technology which will enable local authorities to achieve effective connected government.