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Shared service delivery in local government

Stop, start, save

stop start save



With growing focus on the choice agenda through initiatives such as self-directed support, local government professionals risk losing influence over how to reduce significant aspects of expenditure. Any service restructuring therefore, must aim to tackle as much ‘addressable’ spend as possible, including across frontline and support services.

In this paper we examine the role that shared services have to play in supporting this step change. Despite a history of tactical collaboration between local authorities, shared services have rarely succeeded at scale. Deloitte believes that collaborative working represents a key approach to addressing the challenges that lie ahead.

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