Lean and fitImproving frontline service in an age of austerity |
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Download Background
In these challenging times it is going to be critical to find ways to make efficiency savings in the front-line, without damaging customer service or outcomes. A number of government departments have made good use of Lean operations improvement techniques in tackling this challenge. This was recognised in last year’s Treasury paper on Operational Efficiency. It is our view that while progress has been made, the public sector is only scratching the surface of what it can deliver with Lean. This paper describes what has been achieved so far in the public sector and, with reference to experiences in the private sector, makes recommendations about how the government’s Lean programmes can be further developed to make a significant contribution to the efficiency and reform agenda.
