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The delivery challenge for the next government

From targets to engagement


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Delivery challenge

Despite significant successes, the improvement in public services has lagged behind public perceptions. Deloitte believes that the conventional top-down target-driven approach has reached the limits of its effectiveness and a new focus is needed from the Senior Civil Service on:

  • Developing robust policy-execution models that fully test understanding of customers and ensure effective design of core business processes.
  • Developing the commercial capability in the Civil Service to effectively engage the private sector.
  • Leading change through engaging the frontline and creating a culture of continuous improvement

For more information, download our publication,  'The delivery challenge for the next government' (236KB, PDF)

Coverage in the news
Times Online - Poor delivery from on high 

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