The delivery challenge for the next government
From targets to engagement
Despite significant successes, the improvement in public services has lagged behind public perceptions. Deloitte believes that the conventional top-down target-driven approach has reached the limits of its effectiveness and a new focus is needed from the Senior Civil Service on:
Developing robust policy-execution models that fully test understanding of customers and ensure effective design of core business processes.
Developing the commercial capability in the Civil Service to effectively engage the private sector.
Leading change through engaging the frontline and creating a culture of continuous improvement