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Shared service delivery in local government

Stop, start, save

Stop start save cover



The focus on efficiencies and cost reduction has left no industry or business untouched. Local authorities have always been at the forefront of reducing costs and driving efficiencies in the public sector, but many will now face significant budget gaps in the forthcoming years.

A number of authorities are looking towards shared services as a significant way to reduce the cost of their back office (and in some cases front- office) service delivery. The concept of shared services in not new – they have been implemented in the public and private sectors for some time now, but there are few success stories in local government to date.

Key findings

In our publication Stop, start, save; shared service delivery in local government highlights the key barriers to delivering shared services, key consideration in implementations, and our view on the need for a mandate in order to drive true collaboration and sharing of services across authorities.

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