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Deloitte Analytics – Insight on tap

Improving public services through data analytics

Data analytics




Deloitte analytics has produced insight into key data analytics opportunities facing public sector organisations as they seek to extract costs and improve services. Insight on tap: Improving public services through data analytics outlines how public bodies can use analytical tools to draw valuable insight from their data. Analytics represents a major weapon in the fight to bring down costs and reform working practices in public bodies. This paper examines how this potential can be converted into action.

Key findings

Together with publishing greater volumes to improve transparency and greater third-party reuse, public bodies should also act to improve the way they use data internally and across a range of business areas. Like private-sector organisations, data analytics can drive long-term and strategic improvements in corporate efficiency, enabling incremental improvements through evidence-based decision-making. As markets open up and consumer data proliferates, there may also be opportunity for government to apply insights obtained from private-sector partners to shape policy or operational decision-making.


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