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Retail Banking

There’s no doubt that these are difficult times for the UK banking sector, but battening down the hatches isn’t going to be an adequate response to either the credit crunch or the reputational battering to which it has given rise. At the same time, previously existing challenges haven’t disappeared - offshoring, the rise of private equity competitors, the cost-reduction imperative and the future of the branch network in the UK and overseas continue to ask questions of banks’ leaders.

Our Retail Banking team provides a range of services tailored to the needs of retail banks and building societies; from audit and tax advice, regulatory counsel and fraud investigation to business transformation focusing on strategy, operations, human capital, enterprise applications, outsourcing and technology integration. With strong relationships with many of the UK’s leading as well as newly emerging banks and building societies, our technical expertise is informed by a deep understanding of sector issues and the evolving environment in which organisations are operating.

Banking disrupted

Retail Banking research and insight

  • Meeting the challenge of the SSM: How banks should get ready for the new regime
    2015 will be a key year for establishing the priorities and approach of the Single Supervisory Mechanism (SSM). This paper takes note of lessons learned during the Comprehensive Assessment and builds on those observations with an analysis of the SSM’s supervisory principles and objectives, translating them into practical expectations of the new approach.
  • Transition to the Senior Managers and Certification Regimes
    This paper from Deloitte’s EMEA Centre for Regulatory Strategy addresses the key points in the FCA/PRA consultation paper and sets-out our expectations of what this will mean for firms and individuals in practice, with a particular focus on the challenges and what firms should be doing to prepare.
  • The Single Supervisory Mechanism (SSM) – Mind the (capital) gap
    In preparation for the Single Supervisory Mechanism (SSM), all ‘significant’ Eurozone banks are taking part in the European Central Bank’s (ECB) comprehensive assessment, with results to be announced in October 2014.
    The fourth in a series of papers on the SSM produced by the EMEA Centre for Regulatory Strategy, this paper is designed to help banks understand, plan for and manage the capital gap challenge that may arise from the results of the assessment.

Retail Banking issues and trends

  • Independent Commission on Banking
    In its final report, published on 12 September 2011, the Independent Commission on Banking proposed radical changes to the way banks authorised in the UK structure themselves and manage their Retail Banking activities.
  • Basel
    The new bank capital and liquidity standards issued by the Basel Committee on Banking Supervision are nearly finalised. Basel III is designed to make the banking system more resilient to shocks by strengthening regulation, supervision, risk management and transparency.
  • Living Wills
    Regulation regarding recovery and resolution plans for banks is currently considered by many national and international regulators.
  • International financial reporting standards (IFRS)
    There is still much to do regarding embedding IFRS as a suite of new accounting rules is under consideration by IASB, whose current agenda includes many projects impacting financial services organisations.

 View all issues

Financial Services useful links

  • Meet the Financial Services team
  • In the press
  • Submit a request for proposal
  • Contact us


  • Bricks and clicks
    Mapping the future of branches
  • Generation why?
    Attracting the bankers of the future
  • Culture in banking
    Under the microscope
  • Risk Appetite & Assurance
    Do you know your limits?

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