There’s no doubt that these are difficult times for the UK banking sector, but battening down the hatches isn’t going to be an adequate response to either the credit crunch or the reputational battering to which it has given rise. At the same time, previously existing challenges haven’t disappeared - offshoring, the rise of private equity competitors, the cost-reduction imperative and the future of the branch network in the UK and overseas continue to ask questions of banks’ leaders.
Our retail banking team provides a range of services tailored to the needs of retail banks and building societies; from audit and tax advice, regulatory counsel and fraud investigation to business transformation focusing on strategy, operations, human capital, enterprise applications, outsourcing and technology integration. With strong relationships with many of the UK’s leading as well as newly emerging banks and building societies, our technical expertise is informed by a deep understanding of sector issues and the evolving environment in which organisations are operating.
Deloitte Analytics and industry-leading business analytics software firm SAS have developed SentsCheck, an interactive index providing analysis and insight of online customer sentiment about the retail banking industry. Extracting sentiment from a variety of online sources including media, blogs, forums and Twitter, SentsCheck distils vast quantities of data into identifiable themes, hot topics and consumer behaviours.