This site uses cookies to provide you with a more responsive and personalised service. By using this site you agree to our use of cookies. Please read our cookie notice for more information on the cookies we use and how to delete or block them.

Bookmark Email Print page

Keeping promises

Putting customers at the heart of retail financial services

Keeping promises

Background

A number of recent shifts in the customer landscape have created the conditions for change. As a result, financial services providers are rethinking their strategies, taking steps to improve retention and resetting customer relationships.

In this paper we address the growth and profitability challenge, redefine differentiation, look at how service differentiated strategies can succeed or fail, and outline the benefits of a selective approach. We also offer seven disciplines which explain how financial services organisations can deliver on the customer promise and create the right environment for profitable growth.

Download

Keeping promises Keeping promises - Putting customers at the heart of retail financial services (PDF)

Publications referenced in Keeping Promises

 

Share this page

Email this Send to LinkedIn Send to Facebook Tweet this More sharing options
Follow:

Get in touch

More on Deloitte