Rethinking business operating models in insurance
The right combination
This report draws on a survey of analysts and interviews with senior insurance executives in the UK and US, to show that insurers' priorities are changing fast and that their business operating models are struggling to respond. Many insurers are faced with the challenge of increasing efficiency and customer retention rates in mature markets while also generating new revenue growth in emerging markets.
Our feedback from analysts indicates that balance sheet and risk management will remain the central focus until 2012, while beyond 2012 operational efficiency comes to the fore as the best way of delivering value in mature markets. Our research offers a detailed view of the approaches currently taken across organisations and the key steps that both global and regional players should be taking to ensure their business operating models are best serving their needs. A key conclusion is that insurers will need to adopt a dual operating model that aligns its activities in the right combination.
For further information, download our publication The right combination – Rethinking business operating models in insurance (PDF, 180 KB)