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Retailers are now faced with renewed imperatives and an even tougher environment where the difference between surviving and thriving is finely balanced. For the first time in 20 years, the retail sector is contracting on a global basis and is creating an environment in the UK for survival of the fittest, fastest and boldest.

More than ever, retailers need to prioritise their actions and recognise what may be a fundamental and permanent shift in consumer shopping desires and patterns. Given these changing dynamics in the global retail market space, retailers may need to re-think not only their business forecasts but also their business models.

Our retail practice provides a wealth of expertise drawn from teams of specialised professionals providing multi-disciplinary, industry-specific solutions including; cost reduction, multichannel, supply chain, customer data and site location services.

Research and insight

  • The changing face of retail – where did all the shops go?
    Numerous headlines have declared the decline, or death, of the high street and, indeed, many facts would seem to support this point of view. We have analysed what happened to nearly 5,900 shops impacted by 27 of the most high profile retail administrations, revealing some interesting results across the country.
  • The Deloitte Consumer Review: Digital Predictions 2014
    In this report we look at four areas of digital technology we expect to impact the digital consumer market in 2014. Understanding how these trends are developing and will continue to develop becomes a potential differentiator amongst consumer businesses.
  • The omnichannel opportunity - Unlocking the power of the connected consumer
    Deloitte was commissioned by eBay to investigate the impact of omnichannel retailing on key European retail markets. Omnichannel retailing refers to the integration of a range of different channels – from brick-and-mortar stores, to websites, to apps and social media – in order to provide a seamless shopping experience to consumers.

Key contact

  • Ian Geddes
    Head of UK Retail

The Consumer Series

  • The Deloitte Consumer Review
    Insight into the consumer trends that impact your business.
  • The Deloitte Consumer Tracker
    The latest economic update on consumer spending and behaviours.

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