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Issues and trends in the consumer business industry

Consumer Business industry wide  
Issues and trends in consumer packaged goods 
Issues and trends in retail  
Issue and trends in the THL industry

Industry wide 

Cyber security. The digital revolution is driving business innovation and growth, yet also exposing organisations to new and emerging threats. Cyber threats are no longer limited to state-sponsored espionage or a lone hacker. Instead, recent attacks on large corporations have highlighted much broader motivations and as a result, much wider business implications from plummeting share prices, to a decline in shareholder value and a loss of customer or client confidence. For example, below are listed four possible cyber threats, the assets they could affect, and the impact and consequences of a successful attack.

Customer insight through Deloitte Analytics. Customer insight is an oft-used buzz-word covering the process of using internal or external data to describe and predict customer behaviour. In practice, organisations often stop at the describing stage and don’t move on to action. Harnessing the full potential of customer insight can transform how you set your strategic objectives, define your future commercial plans and even how you take specific decisions with individual customers.

Emerging markets. Accessing and establishing footprints in higher growth territories is becoming increasingly important for Consumer Product companies. Other non BRIC growth markets such as Mexico, Columbia, Vietnam, Indonesia and Northern and Southern Africa are also offering attractive growth opportunities for Consumer Products companies. Each of these markets presents its own complex set of challenges; but understanding them may present rewards.

M&A. Whether you are considering a disposal or acquisition, our team will support you with financial advice from the beginning of the transaction through to its completion. Our team will use their industry experience and transactional expertise to guide you through the transaction process, often working with our specialist teams or bringing in experts from our other business divisions such as tax and audit to ensure you have a successful outcome.

Multichannel. In this point of view, we consider the evolution of the retail sector through the emergence of the connected consumers. We discuss the importance of truly integrated multichannel retail capabilities in serving this new consumer and the opportunities it represents in a low growth environment.

Sustainability. In the past, sustainability has been seen as no more than a necessary compliance issue, a box to tick or a shareholder question to answer. However, times have changed and whilst the regulatory environment is pushing for ever higher environmental targets, there is also a growing demand from consumers and businesses for greener, leaner and more ethical products and services. This means that no longer can businesses afford to treat sustainability as an add-on; it is now an essential part of future business planning and success.


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